Privacy Policy

This privacy policy (the “Privacy Policy”) explains how Thala Labs (“we”, “our” and “us”) collects, uses, stores and discloses information about users (“users”, “you” and “your”) through our websites, forums and blogs (collectively the “Sites”) and our web applications and other online products and services (collectively, the “Services”) or when you otherwise interact with us.

By using the Sites or the Services, you accept the terms of this Privacy Policy and our terms of service (the “Terms of Service”), and consent to our collection, use, disclosure, processing and retention of Personal Information (as defined below) and other information (or the Personal Information or other information of any individual you provide) as described in this Privacy Policy. If you have not done so already, please also review our Terms of Service. The Terms of Service contain provisions that limit our liability to you and require you to resolve any dispute with us on an individual basis and not as part of any class or representative action. If you do not agree with any part of this Privacy Policy or our Terms of Service, then please do not use the Sites or any of the Services.

If you submit Personal Information relating to other people to us or to our service providers in connection with the Services, you warrant that you have obtained the necessary consents from such individual and have authority to disclose their Personal Information to us, as well as their consent to our collection, use and disclosure of such personal data, for the purposes set forth in this Privacy Policy.

For purposes of this Privacy Policy, “Personal Information” means any information, recorded or unrecorded, which, either on its own or in combination with other information, could be used to identify, contact, or locate a specific individual. Personal Information includes, but is not limited to, an individual’s name, residential address, age, income, date of birth, gender, ethnic origin, credit history, employment information, social insurance number (SIN), where applicable, payment records, credit card number, financial information, device geolocation (geographical location), unique identifiers such as user name, account number or password or any other identifying number assigned to the individual, and product or service preferences.

1. Collection of Information

(a) Information You Provide To Us

We collect Personal Information and other information you provide directly to us. This may include:

(i) contact information, such as individual name, organization name, email address, physical address, country information and email address;

(ii) phone number and details of the device you use (for example, your phone, computer or tablet, including the hardware model, operating system and version, unique device identifiers, and mobile network information);

(iii) feedback and correspondence, such as information you provide in your responses to surveys, when you participate in market research activities, report a problem with the Services, receive customer support or otherwise correspond with us;

(iv) your blockchain protocol network address, cryptocurrency wallet information, transaction history, trading data and associated fees paid in connection with the Services;

(v) transaction Information, which may include information about the transactions you make using the Services, such as the type of transaction, transaction amount and timestamp;

(vi) usage information, such as information about how you use the Services and interact with us, user preferences, crash log and other data collected via cookies and similar technologies;

(vii) identifier and log information about your use of the Services, including username, geolocation or tracking details, the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services; and

(viii) marketing information, such as your preferences for receiving marketing communications and details about how you engage with them.

(b) How we Obtain Personal Information

Most of the information we collect is received from you directly, including when you:

(i) fill in any forms;

(ii) correspond with us;

(iii) register to use our Services;

(iv) open an account or use any of our Services;

(v) take part in online discussions, surveys or promotions;

(vi) enter a promotion; or

(vii) contact us for other reasons.

We may obtain information from other sources, including third parties, and combine that with information we collect through our Services.

The decision to provide us with Personal Information always rests with you. We may however be limited in our ability to provide you with certain Services if you decline to provide us with information essential to fulfill your request.

(c) Automatically Collected Information

When you access or use the Sites or our Services, we automatically collect information about you, which may include:

(i) Log Information: We may collect log information about your use of the Sites and the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to the Sites or our Services.

(ii) Device Information: We may collect information about the computer or mobile device you use to access the Sites and our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

(iii) Information Collected by Cookies and Other Tracking Technologies: We may use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve the Sites, our Services and your experience, see which areas and features of the Sites and our Services are popular and count visits. Web beacons are electronic images that may be used in the Sites and our Services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies and how to disable them, please see “Your Choices” below.

(iv) Information Store on Your Device. Whenever you use our Sites or Services, we collect information stored on your device, including if you give us access to contact information from your address book, log-in information, photos, videos or other digital content and check-ins (sometimes we call this content information). The Services will regularly collect this information in order to stay up to date.

(v) We may also use Google Analytics to help us offer you an optimized user experience. You can find more information about Google Analytics’ use of your personal data here: https://policies.google.com/privacy?hl=en

(d) Information We Collect from Other Sources

We may obtain information from other sources, including third parties, and combine that with information we collect through the Sites and our Services.

(e) Information We Will Never Collect

We will never ask you to share your private keys or wallet seed. Never trust anyone or any site that asks you to enter your private keys or wallet seed.